Frequently Asked Questions
You can call us at 603-879-0220. If we don’t answer your call, please leave a message and we’ll call back as soon as possible. You can also fill in the form on the Contact page.
If you find that you need to reschedule or cancel an upcoming cleaning, just call us. Let’s face it, life happens. We just ask that you provide at least 48 hours notice so we can reschedule your cleaning.
We will call you as soon as possible in order to reschedule your cleaning.
No. Most of our clients provide us with keys or keycodes to their homes. If you work away from home or need to be away to run errands, we are perfectly fine being there without you.
We love animals! We love them enough to protect them too. Cats and dogs are free to roam while we are cleaning but if they are anxious, nippy or follow underfoot, we ask that they be restricted from the areas we are cleaning. This protects both your pets and us.
To allow us to clean more efficiently, we ask that you pick up all toys, household items, laundry, and miscellaneous items that might interfere and slow our progress, which will lessen the cost to you.
No. We provide all cleaning products unless you have a special need and request that we use a product which we don’t carry in which case, you would be asked to provide the product to us.
Yes. Each crew member has been thoroughly trained. They work with their Trainer until we feel they are ready to be on their own.
Yes, always the same crew. However, there are exceptions, illness, vacations, etc. It is important for our cleaning specialists to be familiar with your home and all its needs. Quality is important. If there is ever a change, we will discuss it with you first. No surprises!
Yes. We comply with the Immigration Reform and Control Act (IRCA) and verify that employees are authorized to work in the U.S. All of our employees must fill out an I-9, the employment eligibility verification form, and provide necessary eligibility documents, before starting work.
Yes. Our insurance includes liability, crime, and employee accident coverage that includes your home, our crew members, and The Crazy Cleaner. We can provide proof of insurance upon request.
Yes. We guarantee our cleanings 100%. If there are ever any issues, please call within 48 hours so we can understand and reclean the trouble spot/area, free of charge.
No. However, we have partnerships with local professionals that can assist you with this type of service.
We take Cash and Checks. Payment is expected at the time of service. If you are not there, we ask that you leave your payment in an envelope on your kitchen counter.
It is not necessary to tip us. However, if you feel that your cleaning crew performed a stellar job, it is acceptable to tip.